kampung Terms of Use

When you create an account on kampung, you enter into an agreement with us about how our platform operates, what we require from you, and what you can expect from us. These terms set out the rules for account opening, deposits, withdrawals, disputes, and how we handle your data.

Our kampung terms are written in plain language so you understand your obligations and our commitments. We do not hide restrictions in footnotes or use legal jargon to obscure what we actually do. If you have questions about any term, our support team can clarify.

This page covers the core terms that govern your use of kampung: who can open an account, how we verify your identity, what happens if you breach our rules, how we settle disputes, and how we protect your data. We also explain your rights and our jurisdiction-restricted access policy.

Account Eligibility and Opening on kampung

To open a kampung account, you must be at least 18 years old and a resident of a jurisdiction where our services are legally available. We do not offer our services in jurisdictions where online wagering is prohibited by local law. Users are responsible for verifying that their access and use of kampung comply with their own jurisdiction's law.

When you sign up on kampung, you provide your email, phone number, and basic personal information. You agree that this information is accurate and complete. You also agree that you will not create multiple accounts, use false identities, or attempt to circumvent our verification process.

Our kampung verification process requires you to submit a valid government-issued ID (passport, national ID card, or driver's license) and proof of residence (utility bill, bank statement, or government letter dated within the last three months). We use this information to comply with Know Your Customer (KYC) regulations and to prevent fraud and money laundering.

Deposits, Withdrawals, and Payment Methods on kampung

kampung accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet). Deposits are credited to your account immediately after payment processing. You are responsible for ensuring that your deposit source is lawful and that you have the authority to transfer funds.

We do not charge deposit fees, but your payment provider may. Check your payment method's terms for any applicable charges. Deposits are non-refundable once processed—if you deposit by mistake, contact our support team immediately, and we will review your request.

Withdrawals are subject to our compliance review. If your withdrawal pattern appears unusual—for example, a sudden large withdrawal after minimal account activity—we may contact you to verify the funds' source before processing. This is a protective measure, not a restriction on your rights.

Your Conduct on kampung

When you use kampung, you agree to comply with all applicable laws and our terms. You will not use our platform for illegal activities, money laundering, fraud, or any activity that violates local law. You will not attempt to manipulate odds, collude with other users, or exploit technical vulnerabilities in our system.

You will not share your account credentials with anyone else. Your account is personal to you, and you are responsible for all activity that occurs under your login. If you suspect unauthorized access, change your password immediately and contact our support team.

We reserve the right to suspend or close your account if we believe you have violated these terms, engaged in fraud, or posed a risk to our platform. If we close your account, we will attempt to notify you and explain the reason. You may request a review of the closure decision through our dispute process.

1. Provide accurate information

   Your kampung account details must be truthful and current. Update your information if it changes.

2. Protect your password

   Keep your login credentials confidential. You are liable for all activity under your account.

3. Comply with local law

   Use kampung only where our services are legally available. You are responsible for verifying compliance.

4. Report suspicious activity

   If you notice unauthorized access or fraud, contact our support team immediately.

Settlement and Dispute Resolution on kampung

We settle wagers based on official results from the relevant league, tournament, or game provider. For Liga 1 Indonesia matches, we settle based on the official result declared by the Indonesian Football Association (PSSI). For Champions League, we settle based on UEFA's official records. For live-dealer games, we settle based on the outcome determined by our live-dealer studio.

If you believe a settlement is incorrect, you have 30 days from the settlement date to file a dispute with our support team. Provide evidence supporting your claim—screenshots, match records, or other documentation. Our compliance team will investigate and respond within 10 business days.

If you are not satisfied with our response, you may escalate your dispute to our senior management team. We will conduct a further review and provide a final decision within 15 business days. Our decision is binding unless you have grounds to pursue legal action in your jurisdiction.

Settlement basis

Official league / tournament results or live-dealer studio outcome. kampung does not override official records.

Dispute window

30 days from settlement date. File disputes via our support team with supporting evidence.

Review timeline

Initial response within 10 business days. Escalation decision within 15 business days.

Final decision

kampung's final decision is binding unless you pursue legal action in your jurisdiction.

Data Privacy and Security on kampung

We collect personal data (name, email, phone, ID documents, payment information) to verify your identity, process deposits and withdrawals, and comply with legal obligations. We do not sell your data to third parties. We share your data only with payment processors, compliance partners, and law enforcement when legally required.

We protect your data using industry-standard encryption (SSL/TLS) for all transactions. Your password is hashed and never stored in plain text. We do not store your payment card details; payment processing is handled by established third-party providers.

You have the right to access, correct, or delete your personal data. Contact our support team to request a copy of your data or to request deletion. We may retain some data for legal or compliance reasons even after account closure.

Jurisdiction and Legal Notice

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of kampung comply with their own jurisdiction's law.

These terms are governed by the laws of the jurisdiction where kampung is registered. Any legal disputes arising from your use of kampung will be resolved through our dispute process first. If you pursue legal action, you agree to submit to the jurisdiction and courts of kampung's registered location.

If any provision of these terms is found to be unenforceable, the remaining provisions remain in effect. We may update these terms at any time. Continued use of kampung after an update constitutes acceptance of the new terms.

Our kampung Commitments to You

We commit to fair odds, transparent settlement, and secure account management. We do not manipulate odds to disadvantage users. We settle wagers based on official results, not on our internal preferences. We encrypt your data and protect your account from unauthorized access.

We commit to responsive customer support. Our support team is available 24/7 to answer questions, resolve disputes, and assist with account issues. We respond to support requests within defined timeframes—standard queries within 24 hours, urgent queries within 2 hours.

We commit to compliance with local law. We verify user identity, prevent money laundering, and cooperate with law enforcement when legally required. We do not knowingly serve users in jurisdictions where our services are prohibited.

kampung Terms — Fair, Transparent, Secure

Our kampung terms are designed to protect both you and our platform. We require identity verification, we settle based on official results, and we encrypt your data. We do not hide restrictions or use legal jargon to obscure our obligations.

If you have questions about these terms, contact our support team. We are available across Jakarta, Surabaya, Bandung, Medan, and other regions where kampung operates. Your understanding of our terms ensures a smooth, secure experience on our platform.

By using kampung, you accept these terms. We reserve the right to update them at any time. Continued use after an update constitutes acceptance. Thank you for choosing kampung.