About kampung

Our focus centres on transparency and account security. We require full identity verification for all users, enforce two-factor authentication options, and process all withdrawals through documented compliance procedures. Your funds are kept separate from our operational accounts, and all transactions are encrypted end-to-end.

This page explains who we are, what kampung offers, how we serve users across regions like Jakarta, Surabaya, Bandung, and Medan, and what our commitment to data protection and fair settlement entails. We also clarify what "services available only where local law permits" means and how to reach our support team if you have questions about our practices.

Who We Are at kampung

We at kampung are an online gaming operator. Our platform is built on three core pillars: market coverage (football, esports, live casino), account security (KYC verification, encryption, fraud prevention), and fair settlement (documented rules, transparent odds, prompt payouts).

We serve users in supported jurisdictions—meaning regions where online gaming operations like ours are permitted under applicable law. We do not advertise in restricted jurisdictions, and we implement geofencing and account verification checks to respect jurisdictional boundaries. Our service is available only where local law permits.

Our team includes odds traders who set markets daily, compliance officers who review accounts and settlements, customer support staff available 24/7, and engineers who maintain platform infrastructure and security. We maintain live chat support in multiple languages to serve users across our region.

What kampung Offers

Our platform provides sportsbook markets on football leagues and tournaments. Liga 1 Indonesia is our primary domestic market—we cover all 18 teams, every matchday, with match odds, handicaps, over/under, and outright season markets. We also offer Piala Indonesia, Piala AFF, Champions League, Premier League, and other international tournaments.

Beyond football, we offer live-dealer casino tables—blackjack, roulette, baccarat, and Dragon Tiger—with real dealers streamed from multi-camera studios. Our slots catalog includes Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. We also cover esports markets: Mobile Legends, Free Fire, PUBG Mobile, and regional tournaments.

All account holders use the same unified wallet across markets. A deposit funds your Liga 1 bets, live blackjack session, and slot spins without separate transfers. Your account balance updates in real time as bets settle and games conclude.

Account Security and Verification at kampung

Our kampung account process begins with identity verification. You submit a valid government-issued ID and proof of residence (utility bill, bank statement, rental agreement). Our compliance team reviews these documents and confirms your identity before your account is activated. This Know Your Customer (KYC) process protects both you and us from fraud and illicit fund transfers.

Once verified, your account is secured by password and optional two-factor authentication (2FA). We strongly recommend enabling 2FA—when activated, any login from a new device or any withdrawal request requires a verification code sent to your registered phone. This prevents unauthorized access even if your password is compromised.

We encrypt all data in transit using SSL/TLS protocols. Payment information is handled by established third-party processors—we do not store your card details. Your account balance is kept in segregated trust accounts, separate from kampung operational funds, so your money is protected even in unlikely operational scenarios.

1. Identity verification

   Submit ID and proof of residence during signup. We review documents and confirm your identity within hours.

2. Password setup

   Create a strong password. Never share it. Use unique characters, numbers, and symbols.

3. Enable two-factor authentication

   Activate 2FA in account settings. Require a phone verification code for all logins and withdrawals.

4. Monitor your account

   Check login history regularly. Report any suspicious activity to our support team immediately.

Payment Methods and Withdrawals on kampung

We accept deposits and withdrawals via e-wallets (DANA, e-wallet, mobile banking, local payment, online payment), e-wallet (unified QR payment), and bank transfer (mobile banking, local payment, online payment, e-wallet). Deposits are processed instantly—funds appear in your kampung account within minutes of confirmation from your payment provider.

Withdrawals follow a verification process. You request a withdrawal from your account. Our compliance team checks that the withdrawal amount matches your account balance and that the destination account is registered to your verified name. Once approved, your funds are transferred back to your payment method. E-wallet withdrawals complete within minutes; bank transfers complete within one business day.

We apply deposit and withdrawal limits based on your account tier and verification status. Standard accounts have defined per-transaction and daily limits. VIP members access higher limits. All limits are displayed in your account settings. If you need a temporary increase, contact our support team.

Fair Settlement and Rules at kampung

Our kampung settlement process is documented and transparent. When you place a wager on Liga 1, your stake is recorded in our system with the odds offered, the match details, and the time of placement. Once the match concludes, our settlement team compares the match result (as declared by the official league body) to your prediction. If your prediction is correct, your payout is calculated and credited to your account immediately. If incorrect, your stake is settled as a loss.

We publish settlement rules for each market type. Football markets settle based on official league results—no refunds for postponements or voided matches unless our documentation explicitly specifies otherwise. Live-dealer games settle based on the result shown on the live stream at the moment the game round concludes. Slots are determined by RNG (random number generator) certification—each spin is independent and unbiased.

If you dispute a settlement or believe an error occurred, contact our support team with details of your wager. We review the original placement record, the settlement rule applied, and the official result. If we find an error, we correct your account balance. If the settlement was correct per our rules, we explain the decision in detail.

Football settlement

Based on official league results declared by the tournament body (PSSI, UEFA, etc.). Settled immediately after final whistle.

Live-dealer settlement

Based on the stream result at the moment the round concludes. Settled within seconds of round end.

Slots settlement

RNG-determined. Each spin is independent. Payouts determined by game symbols and certified RNG algorithms.

Dispute process

Contact support with wager details. We review records and official results. Correction made if error found.

Our kampung Customer Support

We provide customer support via live chat, email, and phone. Our team responds in English and other languages commonly used across our region. If you have questions about account setup, payment methods, settlement rules, or market coverage, our support staff can help immediately.

Common support topics include account verification delays (typically resolved within hours), deposit or withdrawal issues (checked against our payment provider records), settlement questions (explained with reference to our published rules), and general platform navigation. For urgent account security concerns—suspected compromise, unauthorized activity, or password reset requests—our support team prioritizes your case.

About kampungTransparent, Secure, Fair

We at kampung are committed to clear communication about who we are, what we offer, and how we operate. Our platform covers major football tournaments like Liga 1 and Piala AFF, live-dealer casino tables, esports markets, and slots. We require full account verification, encrypt all data, and settle all wagers fairly according to published rules.

Your account is protected by industry-standard security practices. Your funds are kept in segregated trust accounts. Your withdrawals are processed promptly through mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer. If you have questions about our practices or your account, our customer support team is available.

We operate only in jurisdictions where our services are permitted by law. Users are responsible for verifying that their access complies with their local regulations. We respect these boundaries and implement geofencing and verification checks accordingly. Thank you for choosing kampung.