kampung FAQ
Users of kampung ask questions about account setup, identity verification, payment methods, game rules, security, and how to manage their activity on our platform. These questions range from practical—how to deposit via DANA or e-wallet—to policy-focused—what happens if a transaction fails or how to pause my account during Idul Fitri or Idul Adha.
This FAQ page answers the most common questions we receive. Our goal is to give you clear, concrete guidance on how kampung works, how to use our platform safely, and what to do when something goes wrong. If your question is not answered here, our support team is available 24/7 via live chat, email, and phone.
For detailed policies on jurisdiction restrictions, data privacy, legal disclaimers, and responsible use, see our legal notice and terms and conditionsThose pages set out the rules governing your use of kampung in full.
- Account and registrationhow to start, identity verification, password recovery, and account management on kampung
- Payments and transactionsdeposit and withdrawal methods including mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers
- Games and bettinghow slots, live-dealer tables, football markets, and esports work on kampung
- Security and activity managementaccount protection, jurisdiction notice, and pausing or closing your account
No. We at kampung allow one account per individual. Users are not permitted to create multiple accounts. If we detect that one person has opened more than one account, we reserve the right to suspend or close all accounts linked to that individual and forfeit any funds in those accounts. Multiple accounts may also violate local law in your jurisdiction. When you create a kampung account, you confirm that you are opening it solely for your own use and that all information you provide is accurate. If you have closed an old kampung account and want to open a new one, contact our support team and we will verify that the old account is fully closed before you register a new account.
No. We at kampung allow one account per individual. Users are not permitted to create multiple accounts. If we detect that one person has opened more than one account, we reserve the right to suspend or close all accounts linked to that individual and forfeit any funds in those accounts. Multiple accounts may also violate local law in your jurisdiction. When you create a kampung account, you confirm that you are opening it solely for your own use and that all information you provide is accurate. If you have closed an old kampung account and want to open a new one, contact our support team and we will verify that the old account is fully closed before you register a new account.
Log into your kampung account and go to Account Settings. You can update your email, phone number, language preference, and notification settings. If you want to pause your account temporarily—for example, during Idul Fitri, Idul Adha, or Imlek—contact our support team and request an account pause. We can pause your account for a set period (ranging from a few days to several weeks), during which you will not be able to log in or access your account. Your balance will remain safe while your account is paused. You can request to reactivate your account anytime by contacting support. This is different from closing your account permanently, which is also available upon request.
Payments and transactions
We at kampung support deposits in Indonesian Rupiah (IDR). Minimum deposit amounts vary by payment method: DANA, e-wallet, mobile banking, and local payment typically allow deposits starting from a small amount (check the payment page for exact minimums). Bank transfers via online payment, e-wallet, mobile banking, and local payment have slightly different minimums. online payment and e-wallet also have their own ranges. Maximum deposits depend on your account verification level and local law. New accounts may have lower maximum account preferences until you complete full identity verification. You can check the exact ranges for each payment method when you proceed to the deposit page on kampung. If you need to deposit a specific amount, contact our support team and we will confirm whether it is available for your payment method.
If your deposit or withdrawal fails to complete on kampung, first check your payment provider account (mobile banking, local payment, online payment, bank, etc.) to see whether the money was deducted. If the transaction was deducted from your payment account but not credited to kampung, or if it shows as pending, contact our support team immediately with your transaction ID. We will investigate and process a refund if needed. If the transaction was declined or canceled by your payment provider, the money will not be deducted and you will see a decline message on kampung. Try again with a different payment method or check with your bank to see if there are account restrictions. Our support team can help troubleshoot payment issues and offer alternative payment methods if one is not working.
Games and betting
RTP stands for Return to Player. It is a percentage that tells you how much of all money wagered on a slot game is paid back to players over time. For example, if a slot has an, it means that over a very large number of spins, that slot returns our welcome offer for every our welcome offer wagered. RTP is calculated mathematically across millions of spins, not per session—individual sessions will vary widely. On kampung, you can see the RTP for each slot game (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, etc.) before you start playing. Higher RTP does not mean you will win more today—it is a long-term statistical measure. Always understand the game rules and odds before wagering.
Free bets and free spins are promotional credits that we at kampung may offer to new accounts or during special promotions. Free spins are credits that let you spin slot games without using your own money. Free bets are credits that let you place wagers on football or live-dealer markets. These offers appear in your account under "Promotions" or "Offers" once you have met any qualifying conditions (such as opening an account or making a deposit). Free bets and spins come with terms—you typically must meet a wagering requirement before you can withdraw any winnings from them. Check the terms of each promotion on kampung to understand the conditions. If you have a free bet or free spin available, you will see it in your account dashboard when you log in.
Our kampung support team offers live chat 24 hours a day, 7 days a week. You can access live chat from the support page or from anywhere on the kampung platform. Response times vary depending on the volume of inquiries, but we aim to respond within a few minutes during peak hours and much faster during off-peak times. If live chat is not immediately available, you can also reach us via email or phone—contact details are on our support page. For urgent issues (account access, unauthorized activity, payment problems), use live chat or phone so you can speak with a representative immediately. For less urgent questions, email is also available and we respond within 24 hours.
Security and account management
Yes. We at kampung use industry-standard encryption to protect your personal data and payment information. All data transmitted between your device and our servers is encrypted using SSL/TLS protocols. Your password is encrypted and we never store it in plain text. We do not sell your data to third parties. We share your information only with payment processors and compliance partners who are bound by strict confidentiality agreements, and with law enforcement only when legally required. We regularly audit our security practices and conduct penetration testing to identify and fix vulnerabilities. For detailed information on how we collect, use, and protect your data, see our privacy policy. If you have concerns about your account security, contact our support team immediately.